SHIPPING & RETURNS

Shipping Policy

At P*ck the Stigma, we strive to ensure that your order reaches you promptly and in excellent condition. Please review our shipping policy for important details about our shipping methods, rates, and delivery times.

Shipping Method

All orders are shipped via Royal Mail, a reliable and trusted service that ensures your purchases are delivered safely and efficiently.

Shipping Rate

We offer a flat shipping rate for all orders:
- Flat Rate: £4.95 per order

This flat rate applies regardless of the size or weight of your order.

Delivery Time

Our standard delivery time is between 3-5 business days from the date of dispatch. Please note the following:

- Processing Time: Orders are typically processed and dispatched within 1-2 business days after payment is received.
- Delivery Timeframe: Once dispatched, your order will be delivered within 3-5 business days.
- Business Days: Business days are Monday through Friday, excluding public holidays.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking information. You can use this information to track the status of your delivery on the Royal Mail website.

Shipping Address

Please ensure that your shipping address is complete and accurate at the time of order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

International Shipping

Currently, we only offer shipping within the United Kingdom. We are working on expanding our shipping options and hope to offer international shipping in the near future.

Lost or Damaged Packages

In the unlikely event that your package is lost or damaged during transit, please contact our customer care team immediately:

- Email: support@puckthestigma.uk

We will work with Royal Mail to resolve the issue and ensure you receive your order as soon as possible.

If you have any questions or concerns about our shipping policy, please do not hesitate to reach out to our customer care team. We are here to help and ensure you have a positive shopping experience with P*ck the Stigma.

Thank you for supporting P*ck the Stigma and joining us in our mission to transform mental health in hockey.

Return & Exchange Policy

At P*ck the Stigma, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to assist you with returns and exchanges. Please read our returns policy for detailed information.

Returns

Eligibility:

Items must be returned within 30 days of receipt.
Products must be unworn, unwashed, and in their original condition with tags attached.

Non-Returnable Items:

Sale items
Gift cards

Return Process

Contact Us: To initiate a return, please contact our customer care team with your order number and reason for the return.
- Email: support@pckthestigma.com
Receive Return Number: Our team will provide you with a return number and instructions on how to send back your items.
Ship Your Return: Pack the items securely and include the return number slip. We recommend using a trackable shipping method to ensure your return reaches us safely.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect.
If the return is due to a defect or an error on our part, we will cover the return shipping costs.

Refunds

Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
You will receive a confirmation email once your refund has been processed.
Please note that shipping fees are non-refundable, except in cases where we have made an error or the item is defective.

Exchanges

If you would like to exchange an item for a different size or colour:

Contact our customer care team to arrange the exchange.
Follow the return process to send back the item you wish to exchange.
We will process your exchange once we receive the original item and ship the replacement to you at no additional shipping cost.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with details and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

If you have any questions or need further assistance with your return or exchange, please do not hesitate to reach out to our customer care team. We are committed to providing a positive shopping experience and are here to help.

Thank you for supporting P*ck the Stigma and joining us in our mission to transform mental health in hockey.