STORE POLICY

Welcome to P*ck the Stigma! Our mission is to transform mental health in hockey and beyond. Please take a moment to review our store policies to ensure a smooth shopping experience.

Customer Care

At P*ck the Stigma, we value our customers and are committed to providing exceptional service. If you have any questions, concerns, or need assistance with your order, please contact our customer care team:

Email: support@puckthestigma.uk

Our team is here to help with:

Order inquiries and updates
Product information and sizing
Return and exchange requests
General feedback and support

We strive to respond to all inquiries within 24 hours.

Privacy & Safety

Your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience.

Information Collection:

We collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or create an account.
This information is used solely to process your order, provide customer support, and send updates about your order status and promotions.

Data Security:

We implement strict security measures to protect your personal information. Our website uses SSL (Secure Sockets Layer) technology to encrypt your data during transmission.
We do not store your payment information. All transactions are processed through secure payment gateways.

Third-Party Sharing:

We do not sell, trade, or share your personal information with third parties, except as necessary to fulfil your order (e.g., shipping companies) or as required by law.

Cookies:

Our website uses cookies to enhance your shopping experience. Cookies help us understand your preferences and provide personalised content and advertisements. You can manage your cookie preferences through your browser settings.

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

By using our website, you consent to our privacy policy.

Returns & Exchanges

f you are not completely satisfied with your purchase, we are here to help. Please review our return and exchange policy below:

Return Period: You may return items within 30 days of receipt for a full refund or exchange.
Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
Process: To initiate a return or exchange, please contact our customer care team with your order number and reason for return. We will provide you with a return number and instructions.
Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.
Refunds: Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.

If you have any questions about our store policies or need further assistance, please do not hesitate to contact us. Your satisfaction is our priority, and we are committed to providing a positive shopping experience.

Thank you for supporting P*ck the Stigma and joining us in our mission to transform mental health in hockey.

Payment Methods